Careers

Motorcycle Sales Associate

Production Assistant/Technical Support Team Member | Full-Time, Year-Round

Department- Service Department

Direct Report- Shop Lead/Shop Foreman

Manager- Service Manager

Summary Description

Provide assistance to all employees of the service department by enhancing efficiency, workflow, and other tasks as needed.

Key Result Areas

• Service Department Support
• Helping Service Personnel
• Customer Service

MAJOR DUTIES & RESPONSIBILITIES

• Helping Service Personnel
• Ability to accept and follow directions
• Help Service Department employees to run an efficient and customer-oriented department
• Assist Technicians with keeping the service department clean and organized
• Re-fill stock of oil or other supplies as needed
• Assist technicians, service consultants, and other service personnel as needed
• Service Department Support
• Responsible for moving bikes into the proper locations throughout Service Dept, Service Drive, and Warehouse
• Provide direct hands-on assistance and support to the Shop Foreman to enhance the efficiency and flow of work to the Service Technicians
• Responsible for obtaining and delivering parts and tools to the Service technicians in a timely manner to enhance the efficiency and productivity of the Service Operation
• Provide assistance and support to the Shop Foreman in the maintenance of the service department, including, but not limited to cleaning and assisting in the organization within the Service department
• Retrieve customer bikes upon pickup and conduct test rides as necessary
• Support and maintain a high degree of accuracy and completeness, timeliness, and repair assistance in support of the Service Technicians, Service Consultants, Shop Foreman, and Service Manager
• Wash Motorcycles. Ensure they are cleaner than when the customer dropped them off
• Other duties as assigned

Commitments

• Follow directions
• Ask questions when in doubt
• Model superior customer service behavior for all service personnel by maintaining a positive working relationship within the Service Department and throughout the organization
• Demonstrate an interest in growing the service business
• Focus on quality and staying on task

Qualifications and Job Requirements

• Prefer knowledge and experience with Harley-Davidson motorcycles and other products sold and/or repaired by the dealership or the demonstrated ability to quickly learn them.
• Current and Valid Motorcycle license
• Ability to accept and follow directions
• Demonstrated willingness to work flexible hours

Physical Requirements

• The noise level in the work environment is usually loud
• Routinely required to bend, stoop, crouch, reach and handle tools
• Routinely requires the ability to lift heavy material
• Routinely requires the ability to balance, push and ride 500+ lb motorcycles

Working Conditions

• Frequently works near moving mechanical parts
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department
• Occasionally exposed to exhaust fumes or other airborne particles

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Bonus pay

Schedule

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Education: High school or equivalent (Preferred)

Location: One location

Motorclothes Sales Professional | Part-Time, Year-Round

We are seeking an ambitious and friendly full-time/year-round sales professional. Your main duties include sales, inventory, greeting customers, all while creating relationships and being able to provide world-class customer experiences. We’re looking for someone with knowledge and enthusiasm for the Harley-Davidson brand who can maximize each sale, not just a cashier.

The most important qualities of an Appleton Harley-Davidson employee is being passionate, friendly, motivated, and following through to keep the promise. We are selling an iconic product that people dream of owning. We go the extra mile to provide superior customer service.

Appleton Harley-Davidson is more than just bikes! Our Motorclothes department is a high-traffic retail environment full of fun and excitement. Not only is it stocked with leathers, helmets, and other riding gear, but also with fashionable clothing including high-end boutique items, accessories, and footwear!

We offer excellent earnings potential and progressive benefits.

Candidates must possess:

• Ability to work weekends (Friday-Sunday)
• Superior customer service skills
• Ability to multi-task
• Experience working in sales
• Above-average aptitude and sales mentality
• Competent computer skills and ability to learn point of sale system
• Passion for motorcycling
• Highly motivated self-starter
• Positive attitude
• Willingness to be a team player

Benefits include:

• Competitive salary
• Uniform allowance
• Professional training and continued sales education through HDU and other venues
• Closed holidays
• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Education: High school or equivalent (Preferred)

Experience: Retail Associates & Cashiers: 1 year (Preferred)

Work Location: One location

Parts Specialist / Parts Counter Sales

We are one of the largest Harley-Davidson dealerships in Wisconsin. We have a busy and productive parts department and are seeking an ambitious and friendly full-time/year-round parts professional for the newly opened position. Very clean store with experienced co-workers, and contemporary work environment. We also have two winter storage facilities that hold over 800 motorcycles which provides the ability to produce work year round.

Responsibilities include selling correct parts to internal sales, service customers as well as retail customers. Must provide efficient and detailed parts information to a variety of motorcycle enthusiasts. We believe in going the extra mile to provide superior customer service. Must have mechanical aptitude and thrive in a fast paced environment. Must be able to relate to customers in a positive and professional manner. Willing to train the right candidate with a great attitude and aptitude.

We offer excellent earnings potential and progressive benefits.

Candidates must possess:

• Superior customer service skills
• Ability to multi-task
• Experience working in a high volume parts department
• Product knowledge, mechanical aptitude and sales mentality
• Competent computer skills and point of sale systems
• Passion for motorcycling
• Highly motivated self-starter
• Knowledge of inventory control practices
• Positive Attitude
• Merchandising capability
• Willingness to help where needed

Benefits include:

• Competitive hourly wage with overtime pay
• Monthly bonus on sales
• Year-end bonus
• Health Insurance
• Paid Life insurance with availability to purchase more at a competitive price
• Short-Term Disability Coverage
• Dental Insurance
• Retirement plan with percentage match
• Paid vacation
• Paid holidays
• Paid uniforms
• Paid continued education and professional development assistance
• Employee discount
• Flexible schedule
• Relocation assistance
• Vision insurance

Schedule

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education: High school or equivalent (Preferred)

Experience: Automotive Parts Sales Occupations: 1 year (Preferred)

License/Certification: ASE Certification (Preferred)

Work Location: One location

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